This research was investigating whether using high information technology tools in Saudi government agencies can create more effective electronic government system. The study was conducted to help the Saudi government agencies increase their services’ quality and decrease their expenses. A review of literature was provided to know the results of related previous studies. To collect the study data, a sample of 840 government employees was randomly selected from customers service department in 21 ministries located in Riyadh. Emailed questionnaires were designed to examine the study’s hypotheses. It was found that the government agencies that use high information technology tools have more effective and reliable electronic government system. On the other hand, the government agencies that use low information technology have less effective and reliable electronic government system. Therefore, it was concluded that there is a positive relationship between using high information technology tolls in government agencies and the effectiveness of their electronic government system.
The Sampling Design
The sample was selected from 21 ministries located in Riyadh. These ministries represent almost the entire public sector in Saudi Arabia. The sample was taken from customers service department in each ministry. Respondents were selected randomly from those departments by using the lottery method. The questionnaire was sent by email to each respondent. The email addresses were found in employee directory in the ministries’ websites. The sample size was 840 out from 4200 employees. Out of the 840 employees, only 336 have responded to this survey. This represents 40% as a rate of return.
The survey Design
This survey was conducted to obtain primary data from respondents by developing an email questionnaire. Each questionnaire consists of 8 questions. The first 4 questions were stated to know the level of IT tools and applications in each department. The last 4 questions were stated to know level of productivity, time, complains, and times of the system fail in the IT department in each ministry. These factors will show whether using high IT tools in each department can create more effective government. Each questionnaire has a cover letter that provides a brief about the problem and the objectives of the study, including an appreciation and the due date for receiving those questionnaires.
To ensure getting a good rate of return, reminder emails and copies of the questionnaire had been emailed after three weeks to the respondents who didn’t respond. Those respondents were known by using some Hotmail features which allow its user to know who respond and who didn’t. The reminder emails included the importance of participating in this study and appreciation to urge the respondents to participate.
A pilot study had been conducted to know the applicability of this research and to decrease the possibility of mistakes and weaknesses in it. Therefore, the methodology section include the questionnaire were emailed to a randomly selected a portion of the study sample. The portion of 60 respondents had received those two sections to critique and advise. After this process, some methods and questionnaires were checked and corrected to make them more clearly in order to get more accurate and reliable results.
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