Abstract: Background: Nursing is the profession that based on collaborative relations that concentrate on high-quality care. Interpersonal conflict in the nursing profession is inevitable and can lead to nurses' job dissatisfaction with low-quality patient care. Aim: the study objective was conducted to assess the level of job satisfaction, interpersonal conflict and to ascertain the relationship between nurses' job satisfaction and interpersonal conflict among nurses in intensive care units at Benha University hospital.Methodology: research design used for the study was a cross-sectional correlational design with three months of monitoring. The study conducted in all available nurses working in critical care units at Benha University hospital in Benha city, Egypt which affiliated to the Ministry of health. After seeing the inclusion and exclusion criteria, the study sample was 150 professional nurses (150 out of 216) with a minimum of one year of experience; and willing to participate in the study. The study made use of a three-part researcher-made questionnaire, developed from the literature review. A convenient type of sample was used to collect the data. The researchers designed an interviewing assessment sheet, and the interpersonal conflict questionnaire and Bar- job satisfaction questionnaire are used to collect the data. Results: The findings showed that; the large percentages of the studied sample (78%) have interpersonal conflict. Majority of subjects were dissatisfied with their work (82.7%), and there was a significant negative correlation between interpersonal conflict and job satisfaction among studied nurses. Conclusions: interpersonal conflict negatively correlates with job satisfaction, and there were significant differences among studied nurses regarding their socio-demographic characteristics concerning interpersonal conflict and job satisfaction level except for sex which showed no significant relation. Keywords: Conflict, Interpersonal conflict, Job satisfaction.
II. Material And Methods
ΙΙ.1Research design & setting: cross-sectional correlational design with three months of monitoring was used. Π.2 Setting: - This study was carried out at Benha University Hospital in intensive care units. Π.3 Subjects and sample:- staff nurses working at the previously mentioned units at Benha University Hospital within the period of the study. In total 150 nurses enrolled in this study;Intensive care unit (ICU) (40), Medium ICU (20), Chest ICU (10), Emergency ICU (15), Hepatic ICU (5), Coronary ICU (10), Coronary care unit CCU (10), Chest and cardiac care unit (5), Pediatric ICU (10), Pediatric incubator (5), General dialysis unit (10), Pediatric dialysis unit (10). They had been selected according to the following criteria:- Inclusion criteria:- nurses who their experience at least one year. Moreover, willing to participate in the study. Exclusion criteria:-whom less than one year of experience and also whom they refused to participate in the study are excluded. Π.4 Tools of data collection: The tools of this study were two tools which included:- The first tool: The interpersonal conflict questionnaire: it consisted of two parts: -1st part; It was concerned with socio-demographic information for staff nurses such as; age, educational attainment, marital status, sex and years of experience.etc.); 2nd part self-assessment questionnaire of interpersonal conflict: it consists of 33 questions. The response includes a three-point scale; never (0), sometimes (1), and always (2). The total score ranged from 0-70. Scores60% or more indicates interpersonal conflict, while scores <60> To conduct this study, the permission was obtained from the heads of mentioned Units. The researchers explained the purpose of this study to heads of departments and nurses; to obtain their cooperation. Ethical
The correlation between interpersonal conflict and job satisfaction among intensive care nurses
DOI: 10.9790/1959-0706015968 www.iosrjournals.org 62 | Page
consideration explained and ensured confidentiality after that nurses' oral informed consent obtained. The fieldwork took place from June 2017 to August 2017. The fieldwork was carried out by the first author. The searcher met the nurses for the first time to collect data related to the tool (1). The researcher introduced herself to the nurses and explained the purpose of the study to obtain their acceptance to be recruited in the study as well as to gain their cooperation. Then, the researcher started the interview, which lasted about 15-20 minutes. So then distributed the tools (2). The interpersonal conflict questionnaire and job satisfaction scale were distributed to all nurses were legible for study The follow up was done to collect the assessment sheets from nurses after finished whenever it was possible.
محتويات مواقع أعضاء هيئة التدريس بما فيها من نصوص وملفات وصور وأبحاث وأية مواد أخرى هي مسئولية عضو هيئة التدريس بالكامل بصفته صاحب الموقع وبما له من صلاحية مطلقة في الإضافة والحذف، وتخلي الجامعة مسئوليتها عن محتويات تلك المواقع.
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